General Information:

You can return unsuitable item(s) in-store or online within 30 days of receipt of your order. All returned items must be unused and in their original packaging. It is important that you include all return documents using the code that best explains the reason for your return. Please retain your postal receipt which includes tracking details until your return is processed and refund received. We are unable to accept any items that have been returned outside of the time period above. Please allow up to 14 working days for refunds to be processed.

Return Options:

1. Click and Post by AN Post

(Republic of Ireland Only) Click & Post offers a quick and easy way to buy your postage labels or book a shopping return online. Charges apply as follows: €4.95 to bring your return to a drop-off location, €6.00 to book a collection for your return. All details can be found at Click and Post Returns

2. Return via Post Office/ Postal Service

(Republic of Ireland & International) You can return item(s) by sending your returned items to: Suite 31 The Pottery, Bakers Point, Pottery Road, Dun Laoghaire, Dublin, A96EV18, Ireland. Please include all required documentation within your returns parcel. Please note that Wallvibe cannot be held responsible for parcels that fail to reach us. It is advised that customers opt for trackable delivery options through postal service used.

Exclusions

We ask that you please be mindful and take extra care when handling your new purchases as we are unable to refund any items that are not fit for resale. This includes items that are marked or tainted with make-up, fake tan, perfumes, or any other odors. Any items that our Quality Check team deem as unreturnable will be returned back to the customer.

Damaged/Incorrect Item Received

If you unfortunately receive an order that is damaged or incorrect in any way, please contact us within 24 hours of delivery by email including the order number, description of concerns, and photos if applicable so that a member of our team can help you as quickly as possible. Customer Service: [email protected]

Redeemed Gift Cards

If a physical gift card has been redeemed online as full or part payment and you wish to return an item/s purchased, please retain your original gift card. Refund required will be returned to this gift card first and then other payment method if previously used. Provided the return is unworn, unused and in its original packaging.

Online Exchange

At this time, we are unable to offer exchange of product on orders placed through our Online Store.